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[personal profile] brooksmoses
I just sent my insurance agent an email, and got a reply back, and was struck by the difference in writing tone between the two. I think I'm incapable of not lapsing into formal tone when I write that sort of thing. And then when people write back with an informal-friendly tone, I feel awkward about it.

Not sure what to do about that, but I notice it.

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brooksmoses

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